Guidance on Viewings

15th May 2020

Guidance on Viewings

The health and safety of our staff and clients is our number one priority and we will only arrange a physical viewing where we deem it absolutely necessary.  We encourage people to do their property searching online wherever possible. Initial viewings should be done virtually, wherever this is possible, and physical viewings should only be conducted where buyers are seriously considering making an offer on a property.

Prior to any viewing taking place we will ask the following health questions of all parties.

  • Are you in the at ‘risk’ category as outlined by Government?
  • Are you/anyone in your household symptomatic?
  • Have you/anyone in the household previously tested positive and have since recovered?
  • Have you got access to gloves, sanitising gels, etc?
  • Are occupiers able to leave the property for the duration of a visit/view/inspection?

Once we are satisfied that a viewing can take place we will be asking all parties involved to adhere to the following Government advice.

  • All viewings should take place by appointment and only involve members of a single household.
  • No open house viewings should take place.
  • If your property is being viewed, you should open all the internal doors prior to the viewing, and allow access to handwashing facilities and ideally separate towels/paper towels.
  • As most people choose to do, we encourage that you vacate your property whilst viewings are taking place in order to minimise your contact with those not in your household.
  • When viewing a property, all parties should wash their hands and avoid touching surfaces where possible. Agents will ask you to restrict the number of people who accompany you on a viewing so that social distancing can be practised, and only those in your immediate household should be there.
  • Where we accompany clients on a viewing social distancing rules will apply.
  • Agents can accompany physical viewings and seek to maintain a minimum of 2 metres distance from others wherever possible. Where social distancing is not possible and the visit is within an enclosed space, they should consider wearing a face covering in line with government guidance.
  • Where viewings are unaccompanied, we will make sure viewers and homeowners understand how they should conduct themselves.
  • Once the viewing has taken place, the homeowner should ensure surfaces, such as door handles, are cleaned with standard household cleaning products and towels disposed of safely or washed as appropriate.
  • When physically viewing properties, where possible, you should avoid touching surfaces, wash your hands regularly, and bring your own hand sanitiser. The number of people on a viewing should be minimised to one professional and 2 adults from one household that absolutely have to be there. If you need to be accompanied by small children, you should try to keep them from touching surfaces and ensure they wash their hands regularly.
  • Agents should ensure that any keys are appropriately cleaned before handover.

Should you have any further question please do not hesitate to contact us

To read the full guidance on home moving during the coronavirus outbreak follow this link

For all the latest information relating to office closures please visit the news section of our website.

Here we have lots of information relating to help and advice with mortgage and rental payments during these turbulent times.


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